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Technical Support
Performance Pledge
Service Commitment
Dedicated to solving problems and addressing concerns that customers may encounter during water-based ink printing production and quality control. Through "zero-distance service", we minimize ink waste in the production process, reduce costs, while ensuring that customer product printing quality requirements are met.
  • Quick Response
    The company implements an "on-site ink adjustment" sales service model, providing core customers with "one-on-one", "zero distance", "24-hour round-the-clock", "intelligent automation" comprehensive and targeted eco-friendly water-based ink printing technology solutions.
  • Quality Assurance
    All products comply with environmental standards, ensuring excellent printing results that meet your expectations for high-quality printing.
  • Continuous Improvement
    We value customer feedback and continuously optimize our products and services to create a greener and more efficient printing future together with you.
  • Technical Innovation
    We continuously explore new technologies and provide customized services to meet your special needs. Whether it's material adaptability, drying speed, or color management, we will provide you with the best solution.
Technical Support
  • Pre-sales Support
    We provide in-depth on-site research services to fully understand the customer's printing equipment configuration, production environment, printing process requirements, and specific product requirements. Based on this detailed information, we customize water-based ink solutions for customers and provide professional proofing services to help customers preview printing effects.
  • After-sales Support
    We have a strong service network with four major production bases in Guangdong, Zhejiang, Hebei, and Hubei. Customers can enjoy fast response and efficient technical services provided by professional engineers to solve any technical issues that may arise during the production process. In addition, we also provide targeted water-based ink professional knowledge training to help customers improve production efficiency and ensure high-quality printing output.
  • Product Support
    We provide customers with a variety of product options, including specialty inks, color pastes, ink oils, and water-based functional additives. Customers can mix inks on-site according to their actual needs, achieving more flexible and efficient printing production. At the same time, we also provide customers with comprehensive technical instructions, material safety data sheets, and environmental testing reports to ensure safe production and environmental compliance.